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Privacy

Version 2/17/2006

At Cirrata, we strive to develop innovative services to better serve our customers. We recognize that privacy is a critical issue, so we designed and operate our services with the protection of your information and privacy in mind. Cirrata believes that you and only you should determine who has access to your information. This Privacy Policy outlines some of the steps we take to protect you, as well as some of the steps we take to safeguard your information, data and any personal information you provide to us. This Privacy Policy statement discloses Cirrata's privacy practices and is incorporated into and is subject to the Terms and Conditions of Use. By utilizing Cirrata's services, you are consenting to the terms of this Privacy Policy.

Safe Harbor Certification

Cirrata has verified that its privacy practices are in compliance with the U.S. and E.U. Safe Harbor principles. Information about the U.S. Department of Commerce Safe Harbor certification can be found at www.export.gov/safeharbor.

Username and Passwords

  • As a Cirrata customer you will be provided with a username and an initial password that will allow you access to the Cirrata web site to download and install the Cirrata Client.

  • As part of the installation process you will be required to change your password.

  • It is through this username and password that you will be authenticated.

  • When Cirrata requires your username and password information Cirrata will only use that information in order to authenticate you and make sure that only you have access to your information.

  • For this reason it is critical that you protect your Username and Password and that you do not share it with anyone you do not want to have full access to your information.

  • Cirrata will never request your username or password in an unsolicited email or telephone call.

  • It is also good practice to change your password periodically.

  • Never email your user information over an unsecured email using plain text.

Information and Data

  • Cirrata maintains all individual information provided by subscribers during any registration process, including but not limited to name, address, credit card or other billing information and email address, on servers separate and distinct from the Cirrata Box used for the storage of data by users of Cirrata's service. Cirrata will restrict access to this information to its employees who need to know that information to perform a specific task.

  • You may change the information on file by emailing Cirrata Customer Support at support@cirrata.com.

  • Cirrata may collect users' IP addresses in conformance with the Terms and Conditions of Use of its services.

  • Cirrata may use cookies for user session tracking. The cookies are used solely for identifying user sessions and do not store any personal information regarding the user.

  • As part of the Cirrata Service, customer usage is logged and saved to the Cirrata Box. Cirrata will only access this information for purposes of security, maintenance or operation of the Cirrata Service.

  • All of your information will be stored on a Cirrata Box which will be located on your Network at your place of business.

  • Although Cirrata will retain ownership of the Cirrata Box all of your information belongs to you.

  • You and only you determine who has access to your information.

  • Cirrata will need to have access to the Cirrata Box in order to maintain a high level of service.

  • We restrict access to your Cirrata Box to employees who need to have access in order to operate, maintain or improve our services.

  • Cirrata will not access your data or information that is stored on the Cirrata Box without your prior authorization, unless it has suspicion that you have violated the Terms and Conditions of use of Cirrata's service.

  • Cirrata will not share any individual information with any third parties, except pursuant to valid subpoenas or court orders, without the express permission of the user. Cirrata may also disclose individual information in special cases when we have reason to believe that disclosing this information is necessary to identify, contact or bring legal action against someone who may be violating Cirrata's Terms of Service or may be causing injury to or interference with (either intentionally or unintentionally) Cirrata's rights or property, other Cirrata users, or anyone else that could be harmed by such activities.

  • Upon the termination of your use of Cirrata's services, Cirrata will delete all data stored by you in your Account in accordance with the Terms and Conditions of use of Cirrata's services. Upon the termination of your use of Cirrata's services, individual information may remain archived within Cirrata's records.

  • In the event of a sale, merger, liquidation, dissolution, reorganization or acquisition of Cirrata, or a Cirrata business or business unit, information Cirrata has collected about you may be sold or otherwise transferred. However, this will only happen if the party acquiring the information agrees to be bound by the terms of Cirrata's privacy policy and the notice provided to you when the information was collected.

Our Commitment to Data Security

  • We take commercially reasonable security measures to protect against unauthorized access to or unauthorized alteration, disclosure or destruction of data, however, no security system is infallible. As a result, Cirrata cannot warrant or ensure the security of any information provided to it or stored in your Cirrata account. Cirrata will notify its customers in the event that a breach of this security system results in unauthorized access to data located on Cirrata's Box.

  • When a customer wants to access their information or data they must go through an encrypted SSL/SSH tunnel to protect them from any unauthorized access or interception.

  • All Remote Desktop Access and Web Conferences are done through encrypted SSL/SSH tunnels.

Changes to this Policy

Please note this Privacy Policy will change from time to time. We expect most such changes to be minor, but there may be changes that are more significant. Regardless, we will post those changes on this page. Each version will be noted at the top of the page.

Verification

Cirrata will engage in periodic self-assessment to verify that it continues to be in compliance with this Privacy Statement.

Contact Information

If you have any questions regarding the Privacy Statement please feel free to contact us at: privacy@cirrata.com

 
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